FAQ – Frequently Asked Questions
Basic requirements for printing with us:
• Be sure you have a physical printer available, turned on, and set as your default printer.
• Use a compatible browser: Internet Explorer 9+, Mozilla Firefox, Apple Safari, and Google Chrome, Microsoft Edge & Opera.
• While many factors contribute to the compatibility of your operating system, Qples technology generally supports Windows Vista OS and higher and Apple 10.7 and higher.
Why do I have to install an application to print a coupon?
When printing a manufacturer’s coupon from the internet, it is necessary for a coupon provider to limit the distribution of each coupon. The most effective way to accomplish this is to deliver the coupon through an application, driver, or browser plugin. We strive for the best consumer experience and our research has found the app method to the simplest option.
Tips for installation:
- The "QponPrinterV2” file will download to your Downloads file.
- Once completely downloaded, you may have to double click on the file to initiate the next part of installation.
- For PC, follow the installation instruction window. For Mac, drag the file into your applications folder.
How do I know if I have successfully installed the Qpon printer?
On a mac, You will be able to see “QponPrinterV2” in your applications folder. On a PC, you will see the “QponPrinterV2” in your programs list.
Why do I see a warning about downloading this program?
When downloading anything from the internet, your browser displays default messages associated with the download process. This message is not an indication of the safety of the Qpon Printer™ application but a standard message delivered by your browser to ensure your computer’s safety. Some messages may look like the images below:
Why do I see warning messages while trying to open or launch the QponsPrinter?
Messages like the one shown below are auto-generated by your system when opening any program you have downloaded from the Internet the first time. They are not specifically associated with the QponsPrinter.
I have installed the QponPrinter but have not received my coupon?
After installing the QponsPrinter, you can click the Print Now button again or completely refresh your browser and click Print Now again. This should initiate your print.
My coupon sent to the wrong printer.
If your coupon went to the wrong printer, change the default printer designation in your computer settings and try to print again. If you have already exceeded your print limit, please send in a ticket through the HELP link available in the footer of the print window. This will generate a customer support ticket with your unique identification number that will help us allot you a new print.
I receive an error message that I have “exceeded my print limit.”
Each coupon campaign has a set number prints available per user. Typically, this is two per consumer but it can also be one coupon per consumer, depending on the brand’s preferences. If you feel you have received this message in error, please send in a ticket through the HELP options available in the print window.
How can I uninstall the QponsPrinter?
Locate the QponsPrinter in your applications folder.
For Mac, drag your QponsPrinter to Trash and empty your trash.
For PC, select Uninstall by right clicking on the QponsPrinter or clicking the Uninstall option located near the QponsPrinter application and complete the uninstall process as displayed on your screen.